Frequently Asked Questions

Find answers about YIMEIYOU handmade press-on nails, nail sizing, application, shipping, order changes, and after-sales service.

About YIMEIYOU Press-On Nails

1. Are YIMEIYOU press-on nails handmade?

Yes. All YIMEIYOU press-on nails are carefully handmade.

Because each set is handcrafted, slight differences in design, shape, color, or decorative details may occur. These variations are normal characteristics of handmade products and are not considered defects.

Nail Size Guide

2. How do I choose the correct nail size?

Please carefully review our nail size guide before placing your order.

Customers are responsible for selecting the correct nail size. We recommend measuring your natural nails before purchasing to ensure the best fit.

3. Nail Size Chart

Before placing your order, please measure the widest part of each natural nail and compare your measurements with our size chart.

Size	Thumb	Index	Middle	Ring	Pinky
XS	13mm	10mm	11mm	10mm	8mm
S	14mm	11mm	12mm	11mm	9mm
M	15mm	12mm	13mm	12mm	10mm
L	16mm	13mm	14mm	13mm	11mm

How To Measure Your Nails

Measure the widest part of each natural nail.
Measure from one side edge of the nail to the other side edge.
Compare your measurements with our size chart.
Select the closest size before placing your order.

Important Notes

Nail sizes may vary slightly depending on nail shape and nail style.
If you are between sizes, we recommend choosing the larger size and gently filing the edges for a better fit.
Customers are responsible for choosing the correct size.
YIMEIYOU is not responsible for size issues caused by incorrect measurements or incorrect size selection.

Application Guide

4. How do I apply press-on nails?

For the best results, please follow these steps:

Application Steps

Clean your natural nails and remove oil, dust, and moisture.
Gently push back your cuticles and lightly buff the nail surface if needed.
Select the correct nail sizes for each finger.
Apply nail glue or adhesive tabs according to your preference.
Press the press-on nail firmly onto your natural nail for several seconds.
Avoid water and heavy use immediately after application to achieve better hold.

Removal Guide

5. How do I remove press-on nails safely?

Removal Steps

Soak your nails in warm water to help loosen the adhesive.
Gently lift the press-on nails from the sides.
Do not force or pull the nails off to avoid damaging your natural nails.
Clean and store reusable press-on nails properly for future use.

Wear Time & Nail Care

6. How long do press-on nails last?

The wear time depends on nail preparation, application method, daily activities, and personal usage habits.

With proper application and care, press-on nails can be worn for several days or longer.

7. How should I care for my press-on nails?

To extend the life of your press-on nails:

Avoid excessive contact with water.
Avoid using nails as tools.
Handle charms and decorations gently.
Store unused nails safely.

Returns & After-Sales Service

8. Do you accept returns or exchanges?

Due to hygiene requirements and the handmade nature of our products, we do not accept returns or exchanges for personal reasons, including:

Not liking the product after receiving it.
Change of mind.
Personal preference changes.
Incorrect nail size selected by the customer.

Please carefully review product details and size information before placing your order.

9. What if my order arrives damaged?

If your order is damaged during shipping or you receive an incorrect item from YIMEIYOU, please contact us within 2 days after delivery.

To request assistance, you must provide:

A complete unboxing video.
Clear photos or videos showing the issue.
Your order number.

Without a complete unboxing video, we may not be able to verify shipping damage.

10. Do you accept returns for live sale items?

Live sale items are personally selected and confirmed by customers during the live session.

Due to the unique and limited nature of these items, we do not accept returns or exchanges for personal reasons after purchase confirmation.

After-sales service is only available for:

Damage caused during shipping.
Incorrect items sent by YIMEIYOU.

Shipping Information

11. When will my order be shipped?

Orders are processed and shipped according to the order sequence in which they are received.

The fastest processing time is within 24 hours after placing your order.

Because international shipping involves multiple transportation stages, tracking information may not update immediately after shipment.

Please allow time for tracking information to update.

12. How long does shipping take?

Shipping times depend on your location and the shipping method selected at checkout.

Please check your order confirmation and tracking information for delivery updates.

Because international shipping involves multiple transportation stages, delivery times may vary.

13. Do you offer free shipping?

Free shipping is available only for eligible orders shown at checkout.

Orders that do not qualify for free shipping will be charged the shipping fee displayed during checkout.

Order Changes & Cancellations

14. Can I change or cancel my order?

Live Sale Orders

Live sale items are personally selected and confirmed by customers during the live session.

Due to the unique nature of live sale products, live sale orders cannot be canceled after purchase confirmation.

Customers who intentionally place orders to disrupt the live sale process, create unnecessary issues, or affect the normal operation of the live session may be restricted from purchasing YIMEIYOU press-on nails in the future.

For approved refunds, the actual shipping cost paid by YIMEIYOU will be deducted from the refund amount.

Regular Website Orders

For non-live sale orders:

If your order has not been shipped, please contact us as soon as possible. We will review your order status and determine whether cancellation is possible.
If your order has already been shipped, cancellation is not available. If a refund is approved, the actual shipping cost paid by YIMEIYOU will be deducted from the refund amount.

Please contact us promptly if you need to request an order change or cancellation.

Once an order has entered processing or shipping, changes or cancellations may not be possible.

Handmade Product Information

15. Why may small decorations fall off?

Because our press-on nails are handmade, small decorations, charms, rhinestones, or accessories may occasionally loosen or fall off during use.

This is a normal characteristic of handmade products and is not considered a product defect.

16. Will my handmade press-on nails look exactly the same as the pictures?

Because every set of YIMEIYOU press-on nails is handmade, each piece is uniquely created by hand.

Handmade products cannot be reproduced to be 100% identical. Slight differences may occur in design details, shape, color, placement of decorations, or overall appearance.

For full-size press-on nail sets, some materials, charms, decorations, or accessories may occasionally become unavailable due to supplier shortages.

If this happens, YIMEIYOU may use similar materials or suitable replacements while maintaining the overall style and quality of the product.

These small variations are normal characteristics of handmade products and are not considered defects.

If you require every detail to be exactly identical to the pictures or previous batches, please consider carefully before placing your order.

By placing an order, customers acknowledge and accept these handmade product variations.

Contact YIMEIYOU

Need help?

Please contact YIMEIYOU through our website online chat.

Our customer service team will reply as soon as possible.

Thank you for choosing YIMEIYOU handmade press-on nails.