Refund & Return Policy

About YIMEIYOU

YIMEIYOU is dedicated to creating unique, stylish, and high-quality handmade press-on nail designs.

Each set of press-on nails is carefully handcrafted with attention to detail, combining creativity, beauty, and personal style. We believe handmade beauty products carry their own unique character, and slight variations are part of the charm of handcrafted items.

At YIMEIYOU, we are committed to providing customers with beautiful nail designs and a convenient salon-quality experience at home.

Thank you for supporting our handmade press-on nail business.

Return & Refund Policy

1. Handmade Press-On Nails Disclaimer

All of our press-on nails are handmade products. Due to the handmade nature of our products, slight differences may occur in design, shape, color, size, or details.

These small variations are considered normal characteristics of handmade products and are not considered defects.

Small decorative pieces, charms, rhinestones, or handmade accessories may occasionally loosen or fall off during use. This is considered a normal characteristic of handmade products and is not considered a product quality issue.

2. Returns and Exchanges

Due to hygiene requirements and the handmade nature of our products, we do not accept returns or exchanges for personal reasons, including:

  • Not liking the product after receiving it;
  • Change of mind;
  • Personal preference changes;
  • Incorrect nail size selected by the customer;
  • The product not looking exactly as expected.

Customers are responsible for reviewing product details, measurements, and selecting the correct size before placing an order.

Return requests must be submitted within 2 days after receiving your order. Unfortunately, we are unable to accept or process any return requests submitted after this period.

Returned items must be unused, unworn, unapplied, and in their original condition with all original packaging included.

Due to hygiene and safety reasons, items that have been worn, applied, used, tested, or show any signs of use are not eligible for return or exchange.

3.One-of-a-Kind Items Purchase Policy

For one-of-a-kind items, YIMEIYOU provides a personalized one-on-one selection service to help customers choose their preferred items.

Because each one-of-a-kind item is specially selected and confirmed with the customer before purchase, orders cannot be canceled, returned, or exchanged due to personal reasons after confirmation.

This includes, but is not limited to, changing your mind, no longer wanting the item, or personal preference changes.

Please carefully review and confirm your selected item before completing your purchase.

After-sales service is only available for:

  • Items damaged during shipping;
  • Incorrect items sent by YIMEIYOU.

For shipping-related issues, customers must provide a complete unboxing video and contact us within 2 days after delivery.

4. Damaged Items or Order Errors

Due to the handmade nature of our products, after-sales issues are limited to:

  • Damage caused during transportation;
  • Incorrect items sent by YIMEIYOU.

If your order arrives damaged during shipping or you receive an incorrect item, please contact us within 2 days after delivery.

To request assistance, you must provide:

  • A complete unboxing video;
  • Clear photos or videos showing the issue;
  • Your order number.

Without valid evidence, we may not be able to process your request.

5. Shipping & Return Shipping Costs

Free Shipping Orders

For orders that qualify for free shipping, YIMEIYOU covers the original shipping cost incurred for the order.

Please note:

  • Free shipping applies only to eligible orders shown at checkout.
  • Free shipping does not include faster delivery service unless specifically stated.
  • If a return is approved, the original shipping cost incurred for the order will be deducted from the refund amount.
  • Customers are responsible for all return shipping costs. YIMEIYOU does not cover any return shipping fees.

Paid Shipping Orders

For orders that do not qualify for free shipping, customers are responsible for the shipping fees displayed at checkout.

If a return is approved:

  • The original shipping fee paid for the order will be deducted from the refund amount.
  • Customers are responsible for all return shipping costs.
  • YIMEIYOU does not cover any return shipping fees.

All approved returns must be safely packaged and sent only after receiving approval from YIMEIYOU and the return address.

Unauthorized returns may not be accepted.

6. Refund Processing

Once we receive and inspect an approved return, we will process your refund according to this policy.

Refunds will be issued to the original payment method.

Processing times may vary depending on your payment provider.

7. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used, worn, applied, or tested press-on nails;
  • Items with signs of use;
  • Items damaged due to improper use;
  • Items without valid evidence of damage;
  • Orders submitted outside the stated claim period;
  • One-of-a-kind items purchased after customer confirmation for personal reasons;
  • Handmade decorations, charms, rhinestones, or small accessories that loosen or fall off after delivery or during use are not considered defects.

8. Personal Hygiene Policy

Due to hygiene and safety considerations, press-on nails are considered personal beauty products.

For health and hygiene reasons, products that have been opened, used, applied, worn, or tested cannot be returned or exchanged.

All returned items must remain:

  • Unused;
  • Unopened;
  • In their original packaging.

9. Contact Us

If you have any questions regarding refunds or returns, please contact us through the information provided on our website.

Thank you for supporting our handmade press-on nail business.

By placing an order with us, you acknowledge that you have read and agreed to our Refund & Return Policy.